The radio programme ‘Does he take sugar?’ highlighted a tendency to treat disabled people as generally incapable. The same syndrome affects older people and the Internet.
At a conference last week on social care and digital, one of the speakers spoke of research with care home residents that showed a mismatch between their digital aspirations and those of their families.
While the older people told researchers they had been hoping to receive tablets and smart phones for Christmas, family and friends had actually produced chocolates, perfume and other items considered suitable for Grandmas (Grandads presumably getting socks and jumpers).
Statistics do tell us that older people are less likely to use the Internet. ONS data says that of 6.7m UK adults (13.1%) who are not online, almost three quarters of this group are 65 or older, and in the 75+ age bracket, more than 60% of people are not online.
There are many reasons for this. Research studies highlight the cost of devices and connection, lack of digital skills (older cohorts may never have used computers at work), security concerns, lack of interest and even fear and resentment at the age of ‘digital everything’.
The cost issues are fast diminishing now that free wifi is widespread (although important to remember not everywhere) and connection through hotspots is increasingly an option. The price of tablets and smartphones is also tumbling. At the same time there is increasing evidence of the benefits of being online, ranging from access to lower cost goods and services, to opportunities for connecting with existing friends and family, as well as finding new interests and new social networks online.
The digital skills charity Digital Unite says the latter is particularly important, with depression affecting 20% of older people living in the community and 40% living in care homes for older people, compared with 10% of the population at large.
Digital Unite research has shown that, of those over 55s who are using the internet, four out of five (86%) said it had improved their lives. 72% said that being online had helped reduce their feelings of isolation and 81% said it makes them feel part of modern society.
The same research also says that rates of digital exclusion in social care are higher than in the general population. So, with 1.6 million people providing adult social care services in England, and 6 million unpaid carers (many of whom suffer equally from loneliness and isolation), it is important to work with both carers and those who are cared for to ensure both parties are digitally capable and confident.
One lever that can be used to overcome the perception by some older non-liners that ‘there is nothing on the internet for me’ is their health. There is plenty of information and advice online to help and support people with disabilities and long-term conditions, and this can be used as an incentive to get people started.
This is part of the thinking behind NHS England’s Widening Digital Participation programme, which is run by the Tinder Foundation (which also runs UK Online centres) to get large numbers of people, particularly older people, to improve their digital health literacy.